SHIPPING POLICY

Last updated: June 21, 2026

Thank you for purchasing from NEORACING. Most of our motorcycle lighting products are made to order, assembled, tested, and prepared based on the package and motorcycle information selected by the customer.

Please review this Shipping Policy before placing an order.

MADE-TO-ORDER PRODUCTION TIME

Most NEORACING lighting kits require approximately 3–5 weeks of production time before shipment unless a different timeframe is displayed on the product page or communicated to the customer.

Production may include:

• Preparing the selected lighting package

• Cutting and assembling components

• Preparing wiring and connections

• Configuring the selected controller

• Testing lighting functions

• Quality-control inspection

• Packaging the completed order

Production time is separate from carrier transit time.

An estimated production date or delivery date is not a guaranteed arrival date. Production may occasionally take longer due to order volume, customization requirements, material availability, quality-control testing, holidays, severe weather, or other circumstances outside our reasonable control.

ORDER PROCESSING

Orders begin processing after payment has been successfully authorized.

Orders containing incomplete, incorrect, or conflicting motorcycle information may be placed on hold until the customer provides the required information.

This may include confirmation of:

• Motorcycle year

• Motorcycle make and model

• Selected package

• Requested configuration

• Shipping address

• Other customization information

A delay caused by missing customer information does not count toward the estimated production period until the required information has been received.

SHIPPING RATES

Shipping charges are displayed and calculated during checkout based on the delivery address, package size, package weight, selected shipping method, and available carrier service.

Shipping charges do not include production time, international customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless specifically stated at checkout.

SHIPPING CONFIRMATION AND TRACKING

Customers will normally receive a shipping confirmation email after the order has been completed, packaged, and transferred to the shipping carrier.

The shipping confirmation may include:

• Carrier information

• Tracking number

• Tracking link

• Shipment status

• Estimated carrier delivery date

Tracking information may require additional time to update after the shipping label is created.

The creation of a shipping label does not always mean the package has already been physically scanned or accepted by the carrier.

TRANSIT AND DELIVERY ESTIMATES

Carrier transit time begins after the package has been accepted by the shipping carrier. It does not include the NEORACING production period.

Delivery estimates provided at checkout, through tracking, or by the carrier are estimates only and are not guaranteed by NEORACING.

Delivery may be delayed by:

• Severe weather

• Carrier backlogs

• Holiday shipping volume

• Transportation interruptions

• Customs inspections

• Incorrect or incomplete addresses

• Failed delivery attempts

• Local delivery restrictions

• Events outside our reasonable control

NEORACING does not control a carrier’s delivery schedule after the package has been transferred to the carrier.

PRODUCTION OR SHIPPING DELAYS BEFORE SHIPMENT

NEORACING will make reasonable efforts to ship orders within the timeframe displayed at the time of purchase.

If we become unable to ship an order within the promised or legally required timeframe, we may contact the customer with an updated shipping estimate.

Where required by applicable law, the customer will be given the option to:

• Accept the revised shipping timeframe; or

• Cancel the unshipped order and receive a prompt refund

Customers must respond to delay notices within the timeframe stated in the notice. Nothing in this policy limits a customer’s rights under applicable consumer-protection law.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address at checkout.

Before submitting an order, customers should verify:

• Full recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal code

• Country

• Telephone number when required by the carrier

Contact NEORACING immediately if an address correction is needed.

Address changes are not guaranteed after an order has entered processing. Once a package has been transferred to the carrier, NEORACING may be unable to change or redirect the shipment.

NEORACING is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

RETURNED-TO-SENDER PACKAGES

A package may be returned to NEORACING because of:

• An incorrect or incomplete address

• An unclaimed package

• Refused delivery

• Failed delivery attempts

• An expired carrier pickup period

• Unpaid customs charges

• Delivery restrictions at the destination

When a package is returned to us, NEORACING will contact the customer after the package has been received and inspected.

The customer may be required to pay additional shipping charges before the order is shipped again when the return resulted from incorrect customer information, refusal, failure to collect the package, or unpaid import charges.

Original shipping charges may not be refundable unless the return resulted from an error by NEORACING or applicable law requires otherwise.

LOST OR MISSING PACKAGES

A package should not automatically be considered lost solely because tracking has not recently updated.

Customers should first:

1. Review the tracking information.

2. Confirm the shipping address entered on the order.

3. Check around the delivery location.

4. Ask household members, neighbors, reception staff, or property management.

5. Contact the carrier when appropriate.

Contact NEORACING Support if tracking stops updating for an unreasonable period or the carrier confirms that the package may be lost.

NEORACING may assist with a carrier search or claim. The customer may be required to provide information or complete documents requested by the carrier.

A replacement or refund is not automatically issued while the carrier investigation remains open. The resolution will depend on the tracking information, carrier investigation, shipping protection purchased, supporting evidence, and applicable law.

PACKAGES MARKED DELIVERED

When tracking shows that a package was delivered but the customer cannot locate it, the customer should:

• Verify the delivery address

• Check all entrances and secure delivery areas

• Check with household members or neighbors

• Contact the building office, mailroom, or reception desk

• Allow a reasonable period in case the carrier scanned the package before final delivery

• Contact the shipping carrier with the tracking number

Report the issue to NEORACING promptly.

NEORACING may assist with a carrier inquiry but cannot guarantee reimbursement or replacement when the carrier confirms delivery to the address provided by the customer.

Claims involving suspected theft may require a police report, carrier documentation, security footage, or other supporting information.

DAMAGED SHIPMENTS

Customers should inspect the package and products shortly after delivery.

Visible shipping damage must be reported to NEORACING within 7 calendar days of confirmed delivery.

The customer must provide:

• Order number

• Photograph of the shipping label

• Photographs of every side of the shipping box

• Photographs of the interior packaging

• Photographs or videos showing the damaged product

• A description of the damage

• Photographs of all items received

Keep the original box, packaging, and damaged products until the claim has been reviewed.

Do not install, cut, splice, modify, discard, or repair a product that may have been damaged during shipping unless NEORACING provides written authorization.

NEORACING may require the damaged product and packaging to be returned or presented to the carrier for inspection.

INCORRECT OR MISSING ITEMS

Incorrect products or missing components must be reported within 7 calendar days of confirmed delivery.

Customers must provide their order number, photographs of all items received, photographs of the packaging, and a description of what appears to be incorrect or missing.

After verification, NEORACING may send the correct or missing component, provide return instructions, or offer another appropriate resolution.

Do not install or modify an item believed to be incorrect before receiving instructions from NEORACING.

INTERNATIONAL SHIPPING

International delivery may be available to eligible destinations displayed at checkout.

International shipments may experience additional transit time because of:

• Customs processing

• Import inspections

• Local delivery procedures

• Documentation requirements

• Destination-country restrictions

• Unpaid duties or taxes

The customer is responsible for confirming that the purchased product may legally be imported, received, and used in the destination country.

NEORACING is not responsible for delays caused by customs authorities or destination-country import procedures.

CUSTOMS DUTIES, TAXES, AND FEES

International orders may be subject to:

• Import duties

• Customs charges

• Value-added tax

• Goods and services tax

• Brokerage fees

• Handling fees

• Other destination-country charges

Unless specifically collected during checkout, these charges are not included in the product price or shipping charge.

The recipient is responsible for paying charges assessed by the destination country, customs authority, carrier, or broker.

NEORACING cannot guarantee the amount of an international customs charge and cannot mark an order as a gift or declare an inaccurate value.

Refusing an international shipment because of customs charges does not automatically qualify the order for a full refund. Any authorized refund may be reduced by original shipping costs, return shipping costs, customs charges, carrier fees, or other amounts incurred, where legally permitted.

CUSTOMS DELAYS OR SEIZURES

Customers are responsible for understanding the import rules that apply in their country.

NEORACING is not responsible for delays, holds, inspections, confiscations, or seizures caused by:

• Local import restrictions

• Incorrect customer information

• Failure to pay customs charges

• Failure to provide identification or required documents

• Destination-country laws or regulations

NEORACING will provide reasonable shipment documentation when available but cannot control decisions made by customs authorities.

REFUSED OR UNCLAIMED DELIVERIES

Customers should not refuse a delivery or leave a package unclaimed without first contacting NEORACING.

Refused and unclaimed orders may be returned to NEORACING at the customer’s expense.

A refused or unclaimed package is not automatically treated as an approved cancellation or return. Any refund eligibility will be determined under the NEORACING Return & Refund Policy after the package has been received and inspected.

MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally be shipped in separate packages.

When an order is divided into multiple shipments, customers may receive more than one tracking number and packages may arrive on different dates.

Receiving only part of an order does not necessarily mean an item is missing. Customers should review all available tracking information before submitting a missing-item claim.

ORDER CHANGES AFTER SHIPMENT

An order cannot be cancelled or edited after it has been transferred to the shipping carrier.

Requests to redirect, intercept, hold, or change the delivery address are subject to carrier availability and may require additional fees.

NEORACING cannot guarantee that a carrier will approve a delivery-change request.

DELIVERY RESPONSIBILITY

Customers are responsible for providing a safe and accessible delivery location.

When available, customers may request carrier hold, signature confirmation, or another delivery service. Additional charges may apply.

NEORACING is not responsible for loss or damage caused after confirmed delivery by theft, weather exposure, animals, building personnel, neighbors, or an unsecured delivery location, except where applicable law provides otherwise.

CONTACTING SUPPORT

For shipping assistance, contact NEORACING through our Support page.

Include:

• Order number

• Full name used on the order

• Email address used at checkout

• Shipping address

• Tracking number when available

• Clear explanation of the issue

• Supporting photographs or videos when applicable

Providing complete information will help us review the request more efficiently.

POLICY AGREEMENT

By completing a purchase from NEORACING, the customer confirms that they have reviewed and accepted this Shipping Policy, the applicable product information, Return & Refund Policy, Warranty Policy, and Terms of Service.

Nothing in this Shipping Policy is intended to exclude or restrict any consumer right that cannot legally be waived.