Contact information

CONTACT INFORMATION

Last updated: June 21, 2026

NEORACING

Customers may contact us regarding orders, products, shipping, warranty claims, installation services, returns, collaborations, or general questions using the information below.

BUSINESS INFORMATION

Trading name: NEORACING / NRX
Country: United States
State: California

CUSTOMER SUPPORT

  • Their full name

  • Order number

  • Email address used at checkout

  • Motorcycle year, make, and model

  • A clear explanation of the issue

  • Supporting photographs or videos when applicable

ORDER AND WARRANTY SUPPORT

Customers requesting help with an existing order, product concern, or warranty claim should use our Support page whenever possible.

Warranty support may require:

  • Proof of purchase

  • Order information

  • Photographs of the motorcycle

  • Installation photographs

  • Wiring and connection photographs

  • Video showing the reported issue

  • Return of the affected component for inspection

Submitting a support request does not automatically approve a refund, return, replacement, or warranty claim. Requests are reviewed under our Return & Refund Policy and Warranty Policy.

RETURNS

Products must not be returned without written return authorization from NEORACING.

The business address listed above should not automatically be used as a return address. Approved returns must be sent only to the address provided in the return instructions.

Unauthorized returns may be refused or returned to the sender.

BUSINESS INQUIRIES

For dealer, installer, shop, creator, affiliate, collaboration, media, and partnership inquiries, contact:

Business email:  neoracingus@gmail.com

Please include your business name, social-media links, location, motorcycle-related experience, and a short description of the proposed opportunity.

EUROPEAN UNION CUSTOMERS

Customers located in the European Union may use the contact information listed on this page to communicate directly with NEORACING regarding an order, product, payment, delivery, return, warranty request, or legal concern.

Nothing on this page limits any mandatory consumer right provided by applicable law.

PRIVACY REQUESTS

For questions concerning personal information, data access, corrections, deletion requests, or privacy rights, contact:

Privacy email: neo@neoracing.store

Please include enough information for us to identify and process the request securely. We may request reasonable verification before completing a privacy-related request.